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#1 03-08-12 08:25:26

DrivingInstructors.co.uk
Member
From: Durham
Registered: 01-08-12
Posts: 77
Website

Whats your opinions on Halfords To Start Offering Driving Tests

Seems a bit bizarre to me, are Halfords going to give the DSA a room to use in each store, or just allow parking facilities outside of their stores.

What do you think?


UK ADI - Driving Instructor Directory http://www.drivinginstructors.co.uk Are you listed?  if not why not as its free

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03-08-12 08:25:26

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Re: Whats your opinions on Halfords To Start Offering Driving Tests



#2 03-08-12 10:53:57

Terrier
Banned
From: Greater Manchester
Registered: 15-05-11
Posts: 657

Re: Whats your opinions on Halfords To Start Offering Driving Tests

I would like to know if DSA are going to reduce the price of a test from these stores, after all, their running cost would be considerably lower without premises. Another thing is, will the same facilities be available to candidates and instructors such as, toilets and disabled access.

One of the other places the DSA have suggested if fire stations, all the above would apply but how safe would this be with learners leaving the fire station at the same time as fire engines on a shout.


ADI Development Greater Manchester & Cheshire Grade 6 ORDIT Approved
Cardington Grade A  RoSPA Gold
DSA External Trainer Certificate for Instructor Training

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#3 03-08-12 11:01:40

MGM
Verified Member
From: Surrey
Registered: 24-10-11
Posts: 861

Re: Whats your opinions on Halfords To Start Offering Driving Tests

Terrier wrote:

I would like to know if DSA are going to reduce the price of a test from these stores, after all, their running cost would be considerably lower without premises. Another thing is, will the same facilities be available to candidates and instructors such as, toilets and disabled access.

There are already centres with no toilets or disabled access. The price is the same!

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#4 03-08-12 12:32:50

DrivingInstructors.co.uk
Member
From: Durham
Registered: 01-08-12
Posts: 77
Website

Re: Whats your opinions on Halfords To Start Offering Driving Tests

MGM wrote:

There are already centres with no toilets or disabled access. The price is the same!

Thats terrible, everyone prob needs a nervice "weeee"


UK ADI - Driving Instructor Directory http://www.drivinginstructors.co.uk Are you listed?  if not why not as its free

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#5 03-08-12 13:27:23

Terrier
Banned
From: Greater Manchester
Registered: 15-05-11
Posts: 657

Re: Whats your opinions on Halfords To Start Offering Driving Tests

MGM it's illegal not to provide disabled access under the disability discrimination act so i don't see how DSA is getting away with it, toilet facilities are optional.


ADI Development Greater Manchester & Cheshire Grade 6 ORDIT Approved
Cardington Grade A  RoSPA Gold
DSA External Trainer Certificate for Instructor Training

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#6 03-08-12 18:04:31

chevronjohn
Verified Member
From: North West
Registered: 15-08-10
Posts: 172

Re: Whats your opinions on Halfords To Start Offering Driving Tests

We have just been approved as a DSA Customer Test Centre for all vocational testing and believe me that toilets, disability access and lots of other things are mandatory- don't meet their criteria and it doesn't happen

John


DSA ADI ,DSA LGV Instructor, PCV Instructor, IAM, always willing to learn  smile
www.chevrontraining.co.uk
DSA Customer Test site

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#7 03-08-12 18:11:10

Roadmaster
Verified Member
Registered: 04-03-04
Posts: 5,670

Re: Whats your opinions on Halfords To Start Offering Driving Tests

We have just been approved as a DSA Customer Test Centre for all vocational testing and believe me that toilets, disability access and lots of other things are mandatory- don't meet their criteria and it doesn't happen

Who sets the criteria?   If it's DSA then it can ignore it's own criteria rules, especially when it's getting a test centre for free.

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#8 03-08-12 18:23:01

chevronjohn
Verified Member
From: North West
Registered: 15-08-10
Posts: 172

Re: Whats your opinions on Halfords To Start Offering Driving Tests

Roadmaster wrote:

We have just been approved as a DSA Customer Test Centre for all vocational testing and believe me that toilets, disability access and lots of other things are mandatory- don't meet their criteria and it doesn't happen

Who sets the criteria?   If it's DSA then it can ignore it's own criteria rules, especially when it's getting a test centre for free.

Of course the DSA set the criteria- maybe they could " ignore it" if they wished but I can guarantee that hasn't been the case for me- can't comment on what arrangements they have made with Halfords- but there is a lot more to it than just having a car park available

John


DSA ADI ,DSA LGV Instructor, PCV Instructor, IAM, always willing to learn  smile
www.chevrontraining.co.uk
DSA Customer Test site

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#9 03-08-12 18:32:27

adi
Verified Member
From: shropshire
Registered: 28-02-04
Posts: 1,231
Website

Re: Whats your opinions on Halfords To Start Offering Driving Tests

What do Halfords get out of it? Dont really understand why any store would want learners taking up parking spaces in the way of customers. Not to mention the queues of instructors who will feel the need to take learners into the Halfords car park to practice parking rather than practicing in some other car park somewhere else.

Pretty sure Halfords will change their minds a few months in, unless that is a hefty portion of the test fee is going their way.

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#10 03-08-12 18:39:25

chevronjohn
Verified Member
From: North West
Registered: 15-08-10
Posts: 172

Re: Whats your opinions on Halfords To Start Offering Driving Tests

adi wrote:

What do Halfords get out of it? Dont really understand why any store would want learners taking up parking spaces in the way of customers. Not to mention the queues of instructors who will feel the need to take learners into the Halfords car park to practice parking rather than practicing in some other car park somewhere else.

Pretty sure Halfords will change their minds a few months in, unless that is a hefty portion of the test fee is going their way.

Think it's got to be a hope of sales from all the new drivers on the road, not to mention the Instructors who might just have a wander around while waiting for the test to come back

John


DSA ADI ,DSA LGV Instructor, PCV Instructor, IAM, always willing to learn  smile
www.chevrontraining.co.uk
DSA Customer Test site

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#11 03-08-12 18:42:26

MGM
Verified Member
From: Surrey
Registered: 24-10-11
Posts: 861

Re: Whats your opinions on Halfords To Start Offering Driving Tests

Terrier wrote:

MGM it's illegal not to provide disabled access under the disability discrimination act so i don't see how DSA is getting away with it, toilet facilities are optional.

Morden TC is up a flight of very steep stairs, so no wheelchair access is possible.

However, why is that an issue? The examiner can (and no doubt does) come to the car. The disabled person can wait in the comfort of his own car rather than transfer twice and sit in the grotty waiting room. While he can't have access to the toilets, there is AFAIK no requirement to provide them. Sutton TC two miles away doesn't have any at all.

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#12 03-08-12 19:10:29

Terrier
Banned
From: Greater Manchester
Registered: 15-05-11
Posts: 657

Re: Whats your opinions on Halfords To Start Offering Driving Tests

It's still illegal if you have premises that the public need to access, i don't car what anyone says I've seen the it in black and white AND it's disgusting in 2012 for a Government department not to have toilet facilities, even supermarkets have them. £62 for 40 minuets and you can't even have a pee, diabolical!!


ADI Development Greater Manchester & Cheshire Grade 6 ORDIT Approved
Cardington Grade A  RoSPA Gold
DSA External Trainer Certificate for Instructor Training

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#13 03-08-12 19:34:56

Newrose
Member
From: burnley
Registered: 25-01-12
Posts: 44
Website

Re: Whats your opinions on Halfords To Start Offering Driving Tests

Terrier - I am in full agreement with you.

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#14 03-08-12 19:58:14

MGM
Verified Member
From: Surrey
Registered: 24-10-11
Posts: 861

Re: Whats your opinions on Halfords To Start Offering Driving Tests

Terrier wrote:

It's still illegal if you have premises that the public need to access, i don't car what anyone says I've seen the it in black and white AND it's disgusting in 2012 for a Government department not to have toilet facilities, even supermarkets have them. £62 for 40 minuets and you can't even have a pee, diabolical!!

The Equality Act 2010 says it's illegal to discriminate "in accessing everyday goods and services".

Since the disabled person can obtain the service without having to enter the premises, he is not being discriminated against.

Indeed, the Disability Rights Commission say "Alternative methods of providing services: there may be situations where it is not reasonable to remove, alter or avoid a physical feature (such as a flight of stairs) that creates a barrier to access for some disabled people. In such cases, could you come up with alternative methods
of providing the service, such as bringing goods to the customer at the entrance, home delivery or through the post?"

You might even argue that by having the examiner come to him he is getting preferential treatment over the able-bodied person, who has to climb the dodgy stairs and sit in the grotty waiting room!

But I agree about the toilets: that's pretty barbaric in the 21st Century.

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#15 03-08-12 21:37:17

Promanade
Guest

Re: Whats your opinions on Halfords To Start Offering Driving Tests

Wessex wrote:
chevronjohn wrote:
adi wrote:

What do Halfords get out of it? Dont really understand why any store would want learners taking up parking spaces in the way of customers. Not to mention the queues of instructors who will feel the need to take learners into the Halfords car park to practice parking rather than practicing in some other car park somewhere else.

Pretty sure Halfords will change their minds a few months in, unless that is a hefty portion of the test fee is going their way.

Think it's got to be a hope of sales from all the new drivers on the road, not to mention the Instructors who might just have a wander around while waiting for the test to come back

John

And don't forget.  If your brake light blows then you are in the best place to obtain a replacement.  smile

Thats a bit sarcastic  tongue smile

#16 03-08-12 23:04:44

MAZ
Verified Member
From: N/Wales, Cheshire
Registered: 13-06-06
Posts: 838

Re: Whats your opinions on Halfords To Start Offering Driving Tests

Halfords are a business and will not partner the DSA without financial gain.

Nowhere does it say the DSA has to supply anything except an examiner to conduct a test, the DSA is not "bound" to supply any "facilities" whatsoever, in fact as we know very well it does not even have to supply parking spaces.
But say the examiner meets a candidate with their vehicle at a given time in a Halfords car park, examiner completes eye test, gets in and conducts the test, what "facilities are required for the candidate?

Where the candidate takes a "leak" is of no concern to the DSA, whether or not the examiner has a private office within the Halfords premises or just works from his car is of no concern to the candidate.

The disability access issue only affects a premises where the public have access.

An ice cream van does not have to provide disabled access, the seller will just lean out of the window further to assist those who cannot reach the window.

Maz.

Last edited by MAZ (03-08-12 23:05:52)

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#17 04-08-12 05:54:57

Roadmaster
Verified Member
Registered: 04-03-04
Posts: 5,670

Re: Whats your opinions on Halfords To Start Offering Driving Tests

MAZ wrote:

Halfords are a business and will not partner the DSA without financial gain.

Nowhere does it say the DSA has to supply anything except an examiner to conduct a test, the DSA is not "bound" to supply any "facilities" whatsoever, in fact as we know very well it does not even have to supply parking spaces.
But say the examiner meets a candidate with their vehicle at a given time in a Halfords car park, examiner completes eye test, gets in and conducts the test, what "facilities are required for the candidate?

Where the candidate takes a "leak" is of no concern to the DSA, whether or not the examiner has a private office within the Halfords premises or just works from his car is of no concern to the candidate.

The disability access issue only affects a premises where the public have access.

An ice cream van does not have to provide disabled access, the seller will just lean out of the window further to assist those who cannot reach the window.

Maz.

DSA might not care about customers, but  it will have to provide facilities for the examiner, under health & safety at work regs, one of which is

make sure that ventilation, temperature, lighting, and toilet, washing and rest facilities all meet health, safety and welfare requirements.   

So an office must be provided, unless they put a portakain in the car park.

When our TC was being upgraded, DSA hired a couple of offices in a business centre.   It was a nightmare for candidates and ADIs,  and the other businesses were far from happy about having to compete with learners for car park spaces.  And DSA were paying massive rent for those rooms.

I cannot see how Halfords is going to gain anything at all from this.  It could be a short term partnership.

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#18 04-08-12 09:07:35

Driver99
Member
Registered: 21-01-11
Posts: 264

Re: Whats your opinions on Halfords To Start Offering Driving Tests

Roadmaster wrote:

DSA might not care about customers, but  it will have to provide facilities for the examiner, under health & safety at work regs, one of which is

make sure that ventilation, temperature, lighting, and toilet, washing and rest facilities all meet health, safety and welfare requirements.   

So an office must be provided, unless they put a portakain in the car park.

When our TC was being upgraded, DSA hired a couple of offices in a business centre.   It was a nightmare for candidates and ADIs,  and the other businesses were far from happy about having to compete with learners for car park spaces.  And DSA were paying massive rent for those rooms.

I cannot see how Halfords is going to gain anything at all from this.  It could be a short term partnership.

Isn't it a question of resetting expectations? On a smaller level (quantity wise), IAM and RoADAR tests work by meeting the examiner somewhere.  Is a DSA Examiner job defined as an office based job? Does a company have to supply all those HSE things for someone who's job is based out on the road?

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#19 04-08-12 11:01:11

Terrier
Banned
From: Greater Manchester
Registered: 15-05-11
Posts: 657

Re: Whats your opinions on Halfords To Start Offering Driving Tests

MAZ wrote:

Halfords are a business and will not partner the DSA without financial gain.

Nowhere does it say the DSA has to supply anything except an examiner to conduct a test, the DSA is not "bound" to supply any "facilities" whatsoever, in fact as we know very well it does not even have to supply parking spaces.
But say the examiner meets a candidate with their vehicle at a given time in a Halfords car park, examiner completes eye test, gets in and conducts the test, what "facilities are required for the candidate?

Where the candidate takes a "leak" is of no concern to the DSA, whether or not the examiner has a private office within the Halfords premises or just works from his car is of no concern to the candidate.

The disability access issue only affects a premises where the public have access.

An ice cream van does not have to provide disabled access, the seller will just lean out of the window further to assist those who cannot reach the window.

Maz.

Would anyone expect to stand on the street while documents and personal details are taken in the pouring rain and wind this would never happen in any other Government departments. The point that's being missed here is the candidate is buying a service and the cost of that service is calculated on running cost, therefore the pupils are either paying for waiting room facilities or not, if the answer is not then a reduction in price is justified and that's what all ADI's and associations should be shouting about and definitely not supporting DSA who already take too much money from candidates and ADI's.


ADI Development Greater Manchester & Cheshire Grade 6 ORDIT Approved
Cardington Grade A  RoSPA Gold
DSA External Trainer Certificate for Instructor Training

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#20 04-08-12 11:11:06

MGM
Verified Member
From: Surrey
Registered: 24-10-11
Posts: 861

Re: Whats your opinions on Halfords To Start Offering Driving Tests

Terrier wrote:
MAZ wrote:

Halfords are a business and will not partner the DSA without financial gain.

Nowhere does it say the DSA has to supply anything except an examiner to conduct a test, the DSA is not "bound" to supply any "facilities" whatsoever, in fact as we know very well it does not even have to supply parking spaces.
But say the examiner meets a candidate with their vehicle at a given time in a Halfords car park, examiner completes eye test, gets in and conducts the test, what "facilities are required for the candidate?

Where the candidate takes a "leak" is of no concern to the DSA, whether or not the examiner has a private office within the Halfords premises or just works from his car is of no concern to the candidate.

The disability access issue only affects a premises where the public have access.

An ice cream van does not have to provide disabled access, the seller will just lean out of the window further to assist those who cannot reach the window.

Maz.

Would anyone expect to stand on the street while documents and personal details are taken in the pouring rain and wind this would never happen in any other Government departments. The point that's being missed here is the candidate is buying a service and the cost of that service is calculated on running cost, therefore the pupils are either paying for waiting room facilities or not, if the answer is not then a reduction in price is justified and that's what all ADI's and associations should be shouting about and definitely not supporting DSA who already take too much money from candidates and ADI's.

No, I'd expect to sit in the car.

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#21 04-08-12 13:49:53

Terrier
Banned
From: Greater Manchester
Registered: 15-05-11
Posts: 657

Re: Whats your opinions on Halfords To Start Offering Driving Tests

That's a pointless reply and obviously you are prepared to accept a substandard service, I'm not!


ADI Development Greater Manchester & Cheshire Grade 6 ORDIT Approved
Cardington Grade A  RoSPA Gold
DSA External Trainer Certificate for Instructor Training

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#22 04-08-12 14:36:44

Roadmaster
Verified Member
Registered: 04-03-04
Posts: 5,670

Re: Whats your opinions on Halfords To Start Offering Driving Tests

terrier wrote:

obviously you are prepared to accept a substandard service, I'm not!

I don't think DSA are going to give their customers a choice.  What are you going to do, boycott the test centre?
Whilst I agree if there are no facilities it's a very poor service, but it's still a little bit better than having to travel many miles to another DSA test centre because the local one closed down.

As for the ADI associations taking the matter up, when have they ever done anything for ADIs?

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#23 04-08-12 15:44:08

Terrier
Banned
From: Greater Manchester
Registered: 15-05-11
Posts: 657

Re: Whats your opinions on Halfords To Start Offering Driving Tests

Depends which ones your talking about.


ADI Development Greater Manchester & Cheshire Grade 6 ORDIT Approved
Cardington Grade A  RoSPA Gold
DSA External Trainer Certificate for Instructor Training

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#24 04-08-12 19:56:00

MGM
Verified Member
From: Surrey
Registered: 24-10-11
Posts: 861

Re: Whats your opinions on Halfords To Start Offering Driving Tests

Terrier wrote:

That's a pointless reply and obviously you are prepared to accept a substandard service, I'm not!

I fail to see what's substandard about meeting the examiner at a pre-arranged time at Halfords, or Tescos, or wherever rather than having to drive for miles to a test centre. The "facilities" I've experienced at test centres consist of a waiting room, and possibly a toilet. The waiting room may or may not have music and/or a few magazines, which I have never seen a candidate read.

Why would anyone other than an idiot "stand on the street while documents and personal details are taken in the pouring rain and wind", when they could sit in a car?

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#25 06-08-12 07:48:15

kodama
Member
From: Bristol
Registered: 15-10-08
Posts: 81
Website

Re: Whats your opinions on Halfords To Start Offering Driving Tests

I don't like the unknown quantity of a public car park.  Cars driving in random directions across the parking spaces.  People running around all over the place.  Other drivers in a rush and potentially putting students on test under even more pressure.     What happens if there are no parking spaces?  I know Halfords isn't that popular, but sometimes they share the car park with other shops.  Especially on a Saturday it could get very busy.

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